Support

Help, any hour.

A real person reads every message. Email, call, or text, whichever's easiest. Lines are open around the clock because Mac transactions don't keep business hours; we answer as quickly as we reasonably can.

Emailsupport@macfax.comBest for screenshots, report IDs, or anything that needs a paper trail.Send email →Call(415) 873-5757Best when a deal is happening right now and you need a fast answer.Place call →Text(415) 873-5757Best for quick questions. We try to reply promptly.Send text →

Sending a report ID (the 8-character code from the URL, e.g. K7M4-Q9XA) speeds things up; it tells us exactly which report and which Mac you're asking about.

For binding policies, see the Terms, Refund policy, and Privacy policy. Support replies are best-effort and are not a service-level commitment. For dispute or legal matters, email disputes@macfax.com.