Independent verification for Macs.
Macfax issues hardware-bound reports for Macs. We don't broker the sale, hold the money, or take a cut of the transaction. The report is the entire product.
Where this fits.
Apple's own tools (Coverage Check, Self Service Diagnostics) tell a Mac's owner what shape their machine is in. Refurbisher platforms verify dealer inventory but don't engage with private sellers. Between those two (the buyer evaluating a listing and the seller trying to be believed) sits a gap. Macfax fills it.
The report covers what software can prove: which Mac it is, what's inside it, what the operating system reports about its components, whether any of that disagrees with Apple's records, and (on Premium reports) the cryptographic binding that links the attested data to the specific device that produced it. The report doesn't try to cover what software can't prove: cosmetic condition, prior liquid exposure, whether the case has been opened, whether the keyboard feels right. Those remain buyer-side judgment calls.
What we commit to.
Reports are public.
Every Macfax report is a URL anyone can read. No accounts, no logins, no gated PDFs. A buyer evaluating a listing doesn't have to take the seller's word; they take the report's word, and they can compare it against any other report ever issued.
We don't broker the transaction.
Macfax doesn't hold money, accept buyer payments, list Macs for sale, or take a cut of any deal. We sit between the listing and the handoff; everything before and after is between the buyer and seller.
The math is the trust.
Every report is bound to the Mac that produced it by a key the Secure Enclave protects, and the device-key fingerprint is published. That binding can't be moved to a different Mac, not by the seller, not by a determined attacker, not by us. Premium adds the buyer-side re-verification flow: the buyer's Mac re-derives the fingerprint through the Macfax app and the server confirms the match.
Reports don't expire.
A Macfax report shows a prominent issue date; readers judge freshness themselves, the way they would for a vehicle history report or a home inspection. Re-running the diagnostic on the same Mac is free, always, so a listing that takes longer to sell isn't penalized for the wait.
Refunds are unconditional within 30 days.
If a Premium report didn't help you close the sale, contact support and we refund. No questions, no forms, no "explain why." Basic reports are free, so there's nothing to refund.
What Macfax isn't.
The product does one thing. It's useful to be specific about what else it isn't.
- Not Apple. Not affiliated, sponsored, or endorsed by Apple Inc. See the footer disclaimer.
- Not a marketplace. We don't list Macs, accept buyer payments, or take a cut of a sale.
- Not an escrow. We don't hold funds for either side of a transaction.
- Not a refurbisher. We don't buy or sell Macs.
- Not a physical inspection. Macfax is software diagnostics; nobody is opening the case.
Independent on purpose.
A verification service that takes a cut of the transaction has two incentives, not one. A verification service owned by a marketplace has reasons to favor that marketplace's listings. Macfax has neither shape. The report is the entire product; the only way we earn is when a seller decides a Premium report is worth the upgrade.
Anyone can run Macfax against their own Mac. The verification chain on every report is published as both human-readable HTML and machine-readable JSON. Buyers don't have to trust us; they can verify the math, read the chain, and decide for themselves.
Questions about a specific report, marketplace integration, or anything else: support@macfax.com.