Refund policy

Our cert is a software service. We refund based on whether the service worked, not whether you ended up making a sale. The shape of the policy is below.

Automatic refund: cert generation failure

If the seller-side macOS app fails to produce a valid cert payload (App Attest rejects the device, the Secure Enclave check fails, the diagnostic refuses to complete), we refund the full $39 automatically within 60 seconds. No support ticket required. The cert URL is never issued.

Full refund: listing didn't materialize (14-day window)

If you generated a cert but didn't end up listing the Mac (sale fell through, decided to keep it, etc.), email support@macfax.comwithin 14 days of issuance with the cert ID and we refund the full $39. The cert is revoked at the same time.

No refund: cert issued and listed live for over 14 days

Once a cert has been live on a public listing for 14+ days, the cert has done its job (fed the seller's funnel, served buyer re-attestations). Refunds are not available after this point. Re-issuance for the same Mac is free within the first 14 days, then $19 thereafter.

Disputes

If a buyer-side re-attestation reveals a mismatch and a dispute is opened, the $39 cert fee is unaffected by the dispute outcome. What changes is the cert's revocation status (recorded permanently in the registry). The dispute itself is between buyer and seller; we mediate using the cryptographic record on file.

How to request a refund

Email support@macfax.com with your cert ID (the 8-char string in your cert URL) or the email you used at checkout. Refunds land back on the original payment method via Stripe within 5–10 business days.